Introducing the Compliance Assistant

If you’ve ever spent an afternoon digging through a provincial regulator’s website trying to figure out whether your raffle needs a specific licence type, what the prize limits are for a calendar draw, or how to handle unclaimed prizes — this tool is for you.

The Compliance Assistant is a purpose-built AI agent inside Lightspeed that answers regulatory questions about charitable lottery and online raffle operations. It doesn’t guess, it doesn’t generalize, and it doesn’t pull from the open internet. Every response is grounded in a curated knowledge base of official regulatory content, and every claim is cited back to its source.

How It Works

Select your jurisdiction, type your question in plain language, and the Compliance Assistant retrieves the relevant regulatory entries and generates a clear, cited answer. It’s a conversational interface — ask follow-ups, drill into specifics, or explore related topics without starting over.

• Jurisdiction-scoped answers — Every response is scoped to the province you select. The assistant won’t mix Ontario rules with Alberta rules or give you a generic answer when the regulations differ by jurisdiction.
• Inline citations — Every factual claim includes a clickable citation badge that links to the source entry, including the specific section of the regulation, the regulatory body, and the source URL.
• Freshness tracking — Each knowledge base entry has a verification date. If a cited entry is older than 90 days, you’ll see a warning. Over 180 days, the assistant flags it as potentially outdated so you know to double-check.
• Conversation history — Past conversations are saved so you can pick up where you left off or revisit a question you asked last week.

What You Can Ask

The knowledge base covers the full scope of charitable gaming regulation for supported jurisdictions. For Ontario, that includes:

• Raffle licence requirements, types, and eligibility criteria
• Prize limits and financial reporting obligations
• Rules for specific draw types — stub draws, elimination draws, calendar draws, catch-the-ace, golf ball drops, and more
• Bingo operations (both pooling and non-pooling)
• Break-open ticket rules and compliance
• Online sales regulations and digital raffle requirements
• Advertising restrictions and promotional guidelines
• Staffing, volunteer, and organizational eligibility requirements
• Special occasion permits, bazaars, and fair/exhibition rules

The Ontario knowledge base contains over 2,400 entries sourced from the AGCO Lottery Licensing Policy Manual, covering everything from general policies to the specifics of individual draw formats.

Built-In Safeguards

Regulatory guidance is sensitive. The Compliance Assistant is designed with strict guardrails:

• No fabrication — The AI only answers from knowledge base content. If it doesn’t have the information, it says so rather than guessing.
• Not legal advice — Every response includes a mandatory reminder that Lightspeed provides general regulatory guidance, not legal advice, and recommends contacting your provincial regulator for official confirmation.
• Source preservation — Original regulatory text is preserved alongside plain-language summaries, so you can always see the exact wording from the source document.
• Admin governance — Super admins can manage the knowledge base, verify entries, bulk-import new content, and deactivate outdated entries through a dedicated admin interface.

Ontario First — All of Canada and the USA on the Roadmap

Today’s launch covers Ontario with comprehensive AGCO regulatory content. The infrastructure is built to support every Canadian province and territory, and we’re actively working on expanding coverage across all of Canada and the United States. Each jurisdiction will have its own curated knowledge base sourced from that province or state’s regulatory body.

If your organization operates in a jurisdiction you’d like to see prioritized, let us know — we’re building the roadmap based on operator demand.