Lightspeed Lightspeed
New Introducing Heartbeat — live raffle sales velocity, surge detection, and persistent 7-day trend history →
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Agentic AI for real-world operations

AI that doesn't just answer – it acts. Respond to customers, draft campaigns, analyze sales data, and orchestrate entire workflows – powered by agentic AI that reasons, plans, and executes across your tools.

Good afternoon, Sarah.
What would you like to work on?
⚡ AI-Powered
Response Assistant
Generate professional, AI-powered responses to customer inquiries. Customize tone, length, and format. Includes knowledge base, analytics, and quick reply templates.
Smart Replies Knowledge Base Analytics Templates
Open Response Assistant →
✍️ AI-Powered
Draft Assistant
Create on-brand social posts, emails, media releases, and ads.
Social Email Media
📈 AI-Powered
Insights Engine
Upload data and generate visual dashboards instantly.
Analytics
📝 AI-Powered
Data Agent
Clean and format customer lists for Mailchimp export.
Data Export
✨ Ask Lightspeed AI Assistant
Professional Friendly Casual
Draft a professional email to a corporate sponsor Suggest some calls-to-action for our website Help me brainstorm social media content ideas for this month Write a short blurb about where lottery funds go
Ask anything...
AI-generated responses. Always verify important information.
Catch the Ace Cruisin' for a Cure Rotary House Thunder Bay 50/50 J&J
How It Works

Up and running in minutes, not months

Three steps to transform how your team works.

1

Create your account

Sign up with Google or Microsoft in seconds. No credit card required to explore.

2

Teach it your operation

Upload your knowledge base — FAQs, policies, past tickets, brand guidelines. Lightspeed learns your voice and your rules.

3

Start saving time

Draft responses, create campaigns, analyze data, and clean lists — all with AI that actually knows your organization.

Purpose-built AI-powered tools, born out of necessity. Lightspeed gets smarter the more you use it. It never forgets. It’s always ready.

Response Assistant

AI-powered customer service that gets smarter with every interaction. Response Assistant uses your knowledge base to instantly generate accurate replies to customer inquiries — then lets you edit, refine, and copy with one click. Proven to make customer service 7.6x more efficient than manual responses.

Customer Inquiry
Paste the email or message below
Inquiry Type: 📧 Email 💬 Facebook
Quick fill: Can't find tickets Subscription issue Location blocked Refund request Winner question
Hi there, I can't find my tickets in my email, am I still included in the draw and can you send them to me again?
113 characters • 25 words
⚙️ Response Options ▾
Your Name
Sarah
Tone
FormalFriendly
Length
BriefDetailed
Include helpful links
Include step-by-step instructions
⚡ Generate Response
Generated Response
AI-powered customer response
😤 Frustrated
✨ Ready to Send ✏️ Editing... 📋 Copy ⭐ Save
✏️ Edit Mode – Click in the response to make changes

Hi there,

Thank you for reaching out and for supporting the ABC Foundation!

I'm sorry that your tickets haven't arrived. These emails can sometimes end up in spam or junk folders, so please check there first. If you still can't find them, I can resend your ticket confirmation right away. Just confirm the email address you used when purchasing. If you need the tickets sent to a different email address, let me know that too.

Rest assured, your tickets are safely in our system even if the email went astray.

💾 Save Changes Cancel
Did this response work? 👍 👎
✓ Response length is appropriate ✓ Includes greeting ✓ Includes thank you ⚠ No links included
🔄 Refine Response
More apologetic Shorter More detailed Friendlier More formal
Or type your own instruction... (e.g., 'add informa ✨ Refine
AI-Powered
Draft Assistant

Your AI copywriter, trained on your organization. Draft Assistant taps into a specialized knowledge base to craft marketing emails, media releases, social posts, and Facebook/Instagram ads that sound like you. Use the free-form writing studio to create any content you need — always on-brand, always ready.

Generated Draft: December Raffle Launch Email
Professional Friendly
Subject: December’s Raffle is LIVE at 11:30AM!
It’s FINALLY here! This year, we’re guaranteeing the Grand Prize at $2,500,000, there are $500,000 in Early Bird Prizes, BONUS NUMBERS on the $50, $100 and back by popular demand $250 Special Holiday Ticket Package! There has NEVER been a better time to purchase tickets in the December Raffle...
Social Post Email Media Release Facebook Ad
AI-Powered
Insights Engine

Turn raw raffle data into actionable intelligence. Insights Engine connects to platforms like BUMP to instantly visualize sales analytics, geographic breakdowns, and performance trends — no spreadsheets required. Make faster, better-informed decisions with the data you already have at your fingertips.

Top 10 Cities by Revenue BUMP Connected
1 Toronto
$842,300
2 Mississauga
$691,500
3 Ottawa
$574,200
4 Sudbury
$463,800
5 Barrie
$398,100
6 Hamilton
$337,600
7 London
$285,400
8 Sault Ste. Marie
$224,900
+18% vs last month $3,817,800 total revenue 24,130 tickets sold
AI-Powered
Data Agent

Transform messy data into clean, upload-ready contact lists for Mailchimp, Constant Contact, and more. Data Agent handles duplicate removal, column merging, and case standardization. Compare lists, find duplicates across files, and clean emails by fixing typos and removing invalid entries.

Data Cleaning Preview 3 issues fixed
Name
Email
Status
J. Smith
j.smith@mail.ca
Clean
M. Lee
m.lee@gmial.com
Fixed
S. Chen
s.chen@outlook.com
Clean
J. Smith
j.smith@mail.ca
Duplicate
AI Assistant
Ask Lightspeed

Your all-in-one AI assistant for nonprofit operations. Ask Lightspeed handles it all — respond to donor emails, craft sponsorship pitches, summarize meeting notes into minutes, and draft solicitation strategies. Whatever your team needs done, just ask and get polished results in seconds, not hours.

Ask anything about your organization
Summarize meeting notes Draft a sponsor pitch Reply to this donor’s email Help me with my budget Proofread this email
Ask anything...
The Numbers

Every hour your team spends on repetitive tasks is money left on the table.

The average customer service agent costs $22–$35/hour. A marketing coordinator runs $28–$40/hour. A data analyst bills $35–$55/hour. Lightspeed handles the repetitive work across all three roles — drafting responses, writing campaigns, cleaning data — so your team focuses on what actually moves the needle.

76%
reduction in response drafting time
An agent spending 4 hrs/day on email saves 3+ hours daily — that’s $500+/week in recovered productivity.
12x
faster campaign content creation
What used to take a coordinator a full day now takes under an hour. That’s $200+/day in time savings.
90%
less time cleaning contact lists
A 10,000-row list that took 8 hours by hand is cleaned in minutes — saving $300+ per batch.
$42,000+
estimated annual savings per team
Across response, drafting, analysis, and list cleaning — a 5-person team can redirect 1,200+ hours/year to higher-value work.
$180M+
Revenue since 2021
7.6x
More efficient
Case Study

Born from Canada’s largest hospital 50/50 lottery.

The best tools are built out of necessity. Lightspeed was created by Torin Gunnell, Director of Lotteries at Thunder Bay Regional Health Sciences Foundation, in direct response to the operational challenges of running the Thunder Bay 50/50 — a lottery that has generated over $180M in revenue since 2021.

Trained on tens of thousands of real-world scenarios and powered by machine learning that never forgets, hallucinates or deviates, Lightspeed made customer service 7.6x more efficient — and it’s only getting smarter. The Thunder Bay 50/50 team has saved countless hours utilizing Lightspeed, and now you can too.

Read the Full Case Study →
Thunder Bay 50/50 team with grand prize
What People Are Saying

Trusted by teams who do more with less

★★★★★
“Lightspeed has fundamentally changed how our Foundation communicates with donors and lottery participants. The speed and accuracy of the AI responses mean our team spends less time on repetitive inquiries and more time building meaningful relationships. It’s exactly the kind of innovation the nonprofit sector needs.”
GC
Glenn Craig
President & CEO, Thunder Bay Regional Health Sciences Foundation
★★★★★
“As a service club running raffles and fundraisers, we don’t have a big team or a big budget. Lightspeed lets us punch above our weight — drafting professional communications, analyzing our ticket data, and keeping everything organized. It’s like having an extra staff member who never sleeps.”
SB
Steve Beaucage
Treasurer, Fort William Rotary Club of Thunder Bay
★★★★★
“What used to take me hours — sorting through emails, drafting responses, cleaning up spreadsheets — I can do in minutes now. Lightspeed knows our policies and our tone, so I don’t have to start from scratch every time. It’s given me back so much of my day.”
CC
Cassandra Carangi
Development Assistant, Thunder Bay Regional Health Sciences Foundation
FAQ

Frequently asked questions

Everything you need to know about Lightspeed.

Can’t find what you’re looking for? Contact us →
Lightspeed is an AI-powered platform built specifically for nonprofits and charitable gaming/raffle operators. It includes five purpose-built tools — Response Assistant, Draft Assistant, Insights Engine, Data Agent, and Ask Lightspeed — designed to handle customer service, content creation, data analytics, list management, and general tasks. Unlike generic AI tools, Lightspeed was trained on tens of thousands of real-world operational scenarios and uses machine learning to get smarter with every interaction. Organizations also receive an onboarding session where your personalized knowledge base is created, so Lightspeed knows who you are, and exactly how to help you.
Lightspeed was built by Torin Gunnell, Director of Canada’s largest hospital 50/50 lottery, which has generated over $180 million in revenue since 2021. Every tool in the platform was born from a real problem the team encountered during its monthly raffles and marketing campaigns.
Consumer AI tools are general-purpose — they can do a lot, but they don’t deeply understand lottery operations, customer service cases; and they don’t know you. They also lose context over time and require constant retraining. Lightspeed is the opposite. It was purpose-built for nonprofits, raffles and lottery workflows, trained on real operational data, and powered by machine learning that never forgets. The more you use it, the smarter and more accurate it becomes. It’s also packaged in a simple interface that volunteers and anyone on your team can use immediately — no prompt engineering required.
No. Lightspeed does everything ChatGPT can do and more. If you have any general requirements of an AI tool, our “Ask Lightspeed” assistant operates exactly like ChatGPT, Google’s Gemini and Anthropic’s Claude assistant(s).
Yes. Lightspeed uses machine learning to continuously improve based on how your team uses it. Every interaction, correction, and piece of organizational knowledge is retained permanently. Unlike consumer AI platforms that lose context and need to be retrained, Lightspeed has “essentially” unlimited memory bandwidth — it never forgets and only gets sharper.
Not at all. Lightspeed was designed so that volunteers, or anyone on your team can pick it up and start using it immediately. There are no training manuals, no complicated setup, and no prompt engineering required. If you can type a question, you can use Lightspeed.
Insights Engine works with raw data exports from online raffle providers like BUMP. Data Agent prepares clean, formatted contact lists ready for upload to email platforms like Mailchimp and Constant Contact. Draft Assistant and Response Assistant work with your organization’s knowledge base to produce content and replies you can copy directly into any platform you’re already using.
In internal testing, the team measured a 7.6x improvement in customer service efficiency using Response Assistant compared to handling inquiries manually. Marketing content is drafted in minutes. Raw data exports that required lengthy spreadsheet work become visual dashboards in seconds. For a small team, the time savings are transformative. Nonprofits have high expectations and limited resources, that’s where Lightspeed can help the most.
Lightspeed takes data security seriously. Your organization’s knowledge base, customer data, and operational information are stored in a secure PostgreSQL 18 database, kept private, and never shared across accounts or used to train models for other organizations. Each account operates in its own isolated environment.
No. While Lightspeed was born from running a 50/50 lottery, its tools are designed for any nonprofit, or organizations running raffles, lotteries, or similar fundraising programs. Whether you’re operating a small community raffle or a large-scale provincial lottery, Lightspeed’s customer service, content, analytics, and data tools are built to scale with your operation.
Getting started is simple. Sign up for a free trial and you’ll have access to all five tools immediately with a generalized knowledge base. Lightspeed is ready to work right out of the box. To take advantage of Lightspeed’s machine learning and to book your onboarding session, get in touch through the contact form and we’ll schedule the development of your individualized knowledge base.
Pricing

Simple pricing for every team

Start with a 14-day free trial. Upgrade when you’re ready.

Monthly Annual Save 20%
Starter
$79 / month

Everything you need to get started. One seat, full power.

  • 1 user included
  • 150 AI generations / month
  • Response Assistant
  • Email support
Most Popular
Pro
$199 / month

For growing teams that need full access. Up to 10 users.

  • Up to 10 users
  • 500 AI generations / month
  • All tools & custom knowledge base
  • Priority support
Enterprise
$399 / month

Built for larger organizations. Unlimited users with dedicated support.

  • Unlimited users
  • 2,000 AI generations / month
  • Dedicated onboarding
  • All models & priority support

All plans include a 14-day free trial. See full comparison →

Why Lightspeed

See how Lightspeed stacks up

Purpose-built for nonprofits and charitable gaming — not another generic AI chatbot.

Lightspeed ChatGPT / Gemini Doing it manually
Knows your organization ✓ — ✓
Learns & improves over time ✓ — —
Built for nonprofit / lottery ops ✓ — —
Customer service automation ✓ Partial —
Data analytics dashboards ✓ — Spreadsheets
Contact list cleaning ✓ — Manual
On-brand content drafting ✓ Generic ✓
No prompt engineering required ✓ — ✓
Permanent memory ✓ — Tribal knowledge
Time to value Minutes Hours of setup Days / weeks
Contact

Get in touch

Tell us about your organization and we'll show you how Lightspeed can help.

hello@launchpadsolutions.ca →
Our AI Partner

Proudly powered by Anthropic

Lightspeed is built on Claude, the AI assistant by Anthropic — a company founded on the principle that AI should be safe, honest, and beneficial. We chose Anthropic because they share our values: under their API terms, your data is not used to train models, and every response is grounded in a commitment to accuracy over hype.

In an industry built on trust, data sensitivity and integrity aren’t optional — they’re everything. Anthropic’s responsible approach to AI means your organization’s information stays private, secure, and under your control. We believe they are the right AI partner for organizations that take data seriously.

Data Privacy

Under Anthropic’s API terms, your data is not used to train AI models. All traffic is encrypted via HTTPS.

Enterprise Security

AI processing runs through Anthropic’s SOC 2 compliant infrastructure with role-based access controls.

Ethical AI

Built by researchers committed to AI safety, honesty, and transparency above all else.

Welcome to Lightspeed

Sign in to continue

New users will be automatically registered when signing in for the first time.

Good morning.

What would you like to work on?

📧
Customer Inquiry
Paste the email or message below
Inquiry Type:
Quick fill:
0 characters • 0 words
Draft saved
Quick add:
⚙️ Response Options ▼
Formal Friendly
Brief Detailed
✨
Generated Response
AI-powered customer response
💬
Your generated response will appear here
📧
Email Thread
Paste the full back-and-forth conversation below
0 characters • 0 words
Quick add:
⚙️ Response Options ▼
Formal Friendly
Brief Detailed
✨
Generated Reply
AI-powered reply to the latest message
📧
Your generated reply will appear here
📦
Bulk Processing
Process multiple inquiries at once
📁
Drop a CSV file here or click to upload
CSV should have an "inquiry" column
Processing...
📋
Quick Replies
One-click copy for common responses
📊 Team Analytics - Showing combined data from all team members
0
Total Responses
0
Today
0%
Approval Rate
-
Avg Response Time
0
Rated
0
Corrections
-
Avg Words
-
Avg KB Sources
-
FB Over Limit
📅
Monthly Breakdown
Responses and ratings by month
👍
Ratings Breakdown
Positive vs negative vs unrated
📊
Format Breakdown
Email vs Facebook vs other
🎨
Tone Distribution
Which tones your team uses most
🏆
Leaderboard
Top response generators
🔧
Tool Usage
Which tools generate the most responses
🧠
Feedback Intelligence
Satisfaction by tool, content type trends, and KB coverage gaps
-
Satisfaction Rate
0
Total Rated
0
KB Gaps Found

Ratings by Tool

KB Coverage Gaps

Recent Negative Feedback

📜
Team History
Recent responses from all team members

Knowledge Base

Powers the Response Assistant. Add FAQs, policies, ticket responses, and draw rules.

0 entries
March 2026
SUN
MON
TUE
WED
THU
FRI
SAT

Add Event

Home Base

Team bulletin board — share updates, announcements, and discussions

Templates
Loading...
Manage Categories
Archived Posts
Loading...
Loading posts...

Team Management

Manage your organization members and invitations

👥 Organization Details

Organization Name: Loading...
Your Role: -
Subscription: -
Total Members: -

🛒 Shopify Integration

Connect your Shopify store to enable AI-powered order lookups, product-aware responses, live analytics, and customer imports.

Create a custom app in Shopify Admin > Settings > Apps > Develop apps. Grant read access to Products, Orders, and Customers.

🏢 Organization Profile

These details are used by the Draft and Response Assistants to personalize generated content for your organization.

Draw & Content Settings

Email Add-Ons

These snippets are appended to generated emails when their corresponding checkbox is selected. Use [Organization Website], [Catch The Ace Website], etc. as placeholders.

📦 Data Export

Download a complete export of your organization's data including knowledge base, response history, templates, draw schedules, and usage summary.

📝 Content Templates

Content templates provide style examples for the Draft Assistant. Import from the Lightspeed template library or create your own.

Loading templates...

✉️ Invite Team Member

Invitations expire after 7 days. Members can access all tools; Admins can also manage team members.

👤 Team Members

⏳ Pending Invitations

No pending invitations

💰 Shopify Analytics

Loading...
Sales Over Time
Top Products (Price)
Live Orders

📚 Compliance Knowledge Base

Launchpad Lightspeed by Launchpad
|
© 2026 Launchpad Solutions. All rights reserved.
📊

Insights Engine

Analyze reports, visualize trends, and uncover actionable insights from your data. Ask Lightspeed for insights on your data and receive real-time, comprehensive analysis tailored to your organization.

1 Select Report
2 Upload File
3 Analysis

Select Report Type

💰
Customer Purchases
Revenue, transactions, geographic distribution, and top buyers
👥
Customers
Demographics and geographic distribution by city and postal code
🧾
Payment Tickets
Sales by seller and channel — online vs in-person breakdown
🏪
Sellers
Per-seller breakdown with payment method analysis

Upload Your Report

📤

Drag and drop your Excel file here

or

Supports .xlsx, .xls, and .csv files

📝

Name This Report

Enter a name for this report (e.g., "January 2026")



Analyzing your data...

Live Report January 2026
💰
Total Revenue
$0
from 0 transactions
🛒
Total Purchases
0
total rows in report
👥
Total Unique Customers
0
by email address
📦
Average Package Value
$0
per ticket package
👥
Unique Customers
0
by email address
💎
Avg Revenue per Customer
$0
lifetime value
🔄
Repeat Buyers
0
multiple packages
🎟️
Total Tickets Sold
0
lottery entries
🧾
Avg Purchase Amount
$0
per transaction
🌲
Northern Ontario Sales
$0
0 customers
🏪
Total RSU Sales
$0
in-venue sales
Total Revenue $0
Total # of Customers 0
Total # of Transactions 0
Average Price Sold $0
Average Order per Customer 0
Average Sales per Customer $0
Breakdown by Price Point % of sales PP
$10 0 0% $0
$20 0 0% $0
$50 0 0% $0
$75 0 0% $0
$100 0 0% $0
$0

Revenue by Purchase Amount

Transactions by Purchase Amount

Sales by Package ($10, $20, $50, $75, $100)

$10 0
$20 0
$50 0
$75 0
$100 0

Northern vs Southern Ontario

Top 10 Cities by Revenue

Rank City Revenue Customers

Purchase Tier Breakdown

Amount Purchases Revenue % of Total

Top 20 Postal Codes

Key Insights

Heat Map Geographic Revenue Distribution

Revenue by City

Darker colors indicate higher revenue. Hover for details.

🐋 Whale Analysis Top 50 Buyers
Rank Customer Name Email Phone City Total Spent
✨ Ask Lightspeed
Launchpad Lightspeed by Launchpad
|
© 2026 Launchpad Solutions. All rights reserved.
📧

Email Copy

Select an email type, fill in the key details, and generate. Lightspeed uses your knowledge base and past rated emails to match your brand voice.

Tips

  • Choose a specific email type for best results
  • Include key details like prize amounts and dates
  • Use add-ons to include Subscriptions or Catch The Ace sections
Launchpad Lightspeed by Launchpad
|
© 2026 Launchpad Solutions. All rights reserved.
📋

Data Agent

Clean, transform, and standardize your data. Choose a tool to get started.

📧
Most Used

Marketing Contact List

Transform BUMP Customer reports into clean, Mailchimp-ready contact lists. Automatically combines first and last names, removes entries without emails, deduplicates, and exports a sorted NAME + EMAIL file.

Auto-Format Dedup Mailchimp Ready
🔧
AI-Powered

Raw Data Normalizer

Upload any spreadsheet and describe what you want in plain English. AI generates a transformation that runs across your entire file — rename columns, merge fields, filter rows, and more.

Any Format Plain English Bulk Transform
⚖️

List Comparator

Compare two lists to find what's unique to each or shared between both. Download any segment.

Compare & Merge
✉️

Email Cleaner

Fix typos, remove invalid emails, flag role-based addresses, and export a clean verified list.

Validation
🔍

Duplicate Finder

Find duplicate entries by any column. Preview groups side-by-side and download a deduplicated file.

Deduplication
Launchpad Lightspeed by Launchpad
|
© 2026 Launchpad Solutions. All rights reserved.

Conversations

AI-Powered Assistant

Ask Lightspeed anything. Your always-on AI that knows your organization, drafts content, answers questions, and helps you work faster.

Draft Content

Emails, social posts, media releases, and ad copy tailored to your brand voice.

Answer Questions

Get instant answers about processes, policies, and organizational knowledge.

Brainstorm Ideas

Campaign strategies, content calendars, and creative concepts on demand.

AI-generated responses. Always verify important information.
Drop files here

Rules of Play

Generate jurisdiction-compliant raffle documents

Disclaimer: This document was generated with the assistance of AI. Lightspeed is here to help streamline your compliance process, but we are not responsible for ensuring regulatory compliance. A review by an agent from your licensing authority is recommended prior to your first submission.
⚖

No drafts yet

Create your first Rules of Play document to get started.

🤖
Compliance Assistant
Ontario — AGCO
Sources & References
📚
Sources and references will appear here when the Compliance Assistant cites regulatory content.

Past Conversations

Heartbeat

Live sales velocity, real-time revenue tracking, goal projections, payment breakdowns, package tier performance, hourly heatmaps, and jackpot comparisons — all updating in real time to give you a complete pulse on your raffle.

Loading Heartbeat data...
✨ Ask Lightspeed
Drop files here

Shopify Intelligence

24-hour snapshot of your Shopify store — revenue, orders, geographic hotspots, top products, customer activity, and discount code tracking. Auto-refreshes every 2 minutes.

✨ Ask Lightspeed
Drop files here
✓
⭐ Saved Templates